Availability

FACT24’s guaranteed availability is an important mark of quality and consistently reflects the level of reliability and security our systems offer. When using the FACT24 alerting and crisis management service, each of our clients is able to fully benefit from this virtually failsafe solution.

 

Guaranteed Availability

Our sophisticated security and back-up system contains redundant structures throughout the entire process chain (locations – systems – network providers). This allows us to contractually guarantee you the following availabilities:

99.99 percent for FACT24 Alerting Service
99.50 percent for FACT24 Web Administration
99.50 percent for FACT24 Web Service Interface
99.50 percent for FACT24 Case Manager

The figures above refer to the availability over the course of year.

 

Testing Availability

Since December 2006, we have been monitoring and documenting FACT24’s monthly availability. This information is available to you at any time.

 

FACT24 1.0


November 2016
    
Annual average

since 01/10/2015
Operating time
:
720 h
Operating time
:
8.784 h
Availability
in h
Downtime
in h
Availability
in %
Availability
achieved
in %
Availability
guaranteed
in %
FACT24 Alerting Service
720
0:00
100
100
99.99
FACT24 Web Administration
720
0:00
100
99.95
99.50
 
FACT24 Case Manager
720
0:00
100
100
 
99.50


 

FACT24 2.0


November 2016
    
Annual average

since 01/10/2015
Operating time
:
720 h
Operating time
:
8.784 h
Availability
in h
Downtime
in h
Availability
in %
Availability
achieved
in %
Availability
guaranteed
in %
FACT24 Alerting Service
720
0:00
100
100
99.99
FACT24 Web Administration
720
0:03
99,99
99.98
99.50
FACT24 Web Service Interface
720
0:00
100
99.98
 
99.50
FACT24 Case Manager
720
0:00
100
100
 
99.50




Telephone and internet monitoring system

The telephone operation systems are subjected to constant internal quality assurance reviews as well as monitoring according to defined standards.

 

The availability of our online systems is checked and verified by an external systems provider.