FACT24 Basic

Your alerting solution

With FACT24 Basic, you get an entry-level solution that provides you with all the necessary basic alerting and notification functions. The management of contact data is under your control, meaning you have the flexibility to make changes yourself. FACT24 is particularly well suited for small and mid-sized companies that can make do with 2 users.


What can FACT24 Basic do for you?

  • Alerting
  • Notification

Selected FACT24 Basic services

Account limits

  • max. 2 users
  • 3 alerts, 99 people, 2 devices per person

Alerting management

  • Administration via the FACT24 Basic online portal
  • Activation online, by telephone, or via fax portal
  • Customizable roles and rights for each user
  • Fixed or variable message administration
  • Manual/automatic (text to speech) message generation
  • Devices/technologies used: Telephone, mobile telephone, text messaging
  • Immediate or after-the-fact (call back) confirmation possible
  • Feedback via telephone keypad (transit time to the scene in minutes)
  • Multi-level alert notification via fax, e-mail, text message
  • Audit-compliant documentation in the alert log



  • Online setup
  • Customer support 8/5, optional 24/7 (German/English)
  • Online help
  • Format and plausibility check for data
  • Tool-based user guidance for data input and alert activation


  • Redundant structures throughout entire process chain
  • Encrypted data transmission (SSL)
  • Contractually guaranteed minimum availability of
                99.99 percent (FACT24 Alerting Service)
                99.50 percent (FACT24 Web Administration)