FACT24 Ultimate

Your complete alerting and crisis management solution

FACT24 Ultimate is well suited for large companies and corporations that hold their alerting, telephone conference, and crisis management services up to the highest standards. The FACT24 Case Manager online collaboration platform enables non-stop communication as well as information to be exchanged between all parties involved during a crisis. The solution also documents the critical event from start to finish in an audit-compliant crisis log. Plus, FACT24 Ultimate is able to meet customer-specific requests, such as for custom functions, processes, or layouts.

 

What can FACT24 Ultimate do for you?

  • Notifications
  • Alerting (full-feature)
  • Telephone conferences (full-feature)
  • Information hotline
  • Case Manager

Selected FACT24 Ultimate services

Account limits

  • max. 10 users (Single account) or unlimited users (Multiple account) with customizable administration language
  • Unlimited number of alerts, people, and devices per person
  • max. 60 conference participants


Alert and conference management

  • System access via FACT24 Ultimate online portal or client’s own systems/XML interface
  • Activation by telephone/fax, via online or mobile portal, or using the client’s own systems (XML/VDS2465)
  • Customizable roles and rights for each user
  • Specific functions for activation: Quick/auto start, modify (temporary changes), in-conference alert activator, automatic follow-up alert
  • Specific functions for communication: Substitute information, two-of-ten (max. group size), recipient authentication (PIN query), conference recording
  • Management of international telephone conferences with additional functions
  • Calls to individuals and/or a succession of devices according to a shift schedule
  • Fixed or variable message administration
  • Manual/automatic (text to speech) message generation
  • Additional message options, such as time stamp or mixed messages
  • Message content and language customizable for each recipient/role
  • Devices/technologies used: Land-line/mobile telephone, text message, fax, e-mail, pager and push notification
  • Alert-specific and role-/recipient-specific device usage possible
  • Moderation of teleconferences over the phone, using a mobile telephone/portal, or also online with additional functions
  • Immediate or after-the-fact (call back) confirmation possible
  • Feedback via telephone keypad (e.g., transit time to the scene in minutes) and additional functions
  • Multi-level interim and final reports via fax, e-mail, or text message
  • Alert monitoring (real-time process) via online and mobile portal
  • Audit-compliant documentation in the alert log


Crisis management

  • Information hotline to manage spikes in the number of calls
  • Reflexive alarm in response to previous alarm
  • International emergency telephone number with ad-hoc conference function
  • Case Manager as an online platform for distributed teams to collaborate in real time


Help/Support

  • All-day on-site workshop on FACT24 setup
  • 8/5 customer support
  • 24/7 customer support (German/English)
  • Online help
  • Format and plausibility check for data
  • Tool-based user guidance for data input and alert activation


Security

  • Redundant structures throughout entire process chain
  • Encrypted data transmission (SSL)
  • Contractually guaranteed minimum availability of
                99.99 percent (FACT24 Alerting Service)
                99.50 percent (FACT24 Web Administration; FACT24 Web Service Interface
                                        and FACT24 Case Manager)