Guaranteeing continuity and security for business processes is a top priority for industrial and energy companies. Critical situations often require immediate information to be supplied to specialists and task forces. Rapid response times also enable organizations to demonstrate their awareness of their particular responsibility for their staff, the general public and the environment.

Notification, alerting and communication in critical situations such as...

Technical malfunction, leaks, sabotage
Reportable events (German Major Accidents Ordinance)
Threats from flooding, storms, gas or oil leaks
Fire or risk of explosion
Accident or saving lives
Clearance or evacuation on plant site
Other internal and external threats
Emergency drills, test alerts

Emergencies and crises may hit companies unprepared in their most sensitive areas. Immediate ability to make decisions and take action depends on the smooth, unbroken flow of information and communication between all responsible parties. In recent years, the number of professional notification, alerting and communication solutions has risen dramatically as modern telecommunications have developed intelligent options in this field.

Selected Case Studies

Innovative emergency management system increases customer satisfaction
Significant increase in customer satisfaction at Vattenfall after the introduction of FACT24 Alerting and Crisis Management Service plus customized voicebox.