"For us, time is the critical factor. If we respond too slowly to a disaster, human lives may be lost. While other hospitals need 40 to 90 minutes to issue an alert, we can do it in only 5 to 10 minutes, and rapidly gain a clear overview of the current status thanks to the reports supplied by the system."

Michael Els, Safety Engineer, Munich Neuperlach Clinic

Munich Clinic

Sector

Healthcare (clinics)

Problem

In the event of an emergency or threat to the clinic, personnel reinforcements must be at the scene with the utmost speed to assure appropriate response to the situation. Manual contact of personnel using alert lists, however, proved to be too time-consuming and tied up too many staff. In addition, the reliability of notification and the quality of feedback returned concerning its execution were no longer in line with the hospital’s emergency operations planning specifications.

Solution

Using F24’s FACT24 automated notification and conferencing service, the time required to notify the necessary personnel has been reduced to no more than 5 to 10 minutes. In minutes, the hospital’s emergency operations team receives status reports detailing the number of personnel available, their ETA at the scene plus any further requirements concerning notification of personnel.

Benefits

Ultra-rapid
Operates independently of the hospital’s own telecommunications infrastructure
Detailed interim and final reports containing information on the availability and ETA of the staff

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Case Study Munich Clinic / PDF / 300KB

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Case Study Munich Clinic

PDF / 300KB