In today’s information age, disruptions to operations in the fields of finance and commerce generally involve company downtime, entailing high consequential costs. For this reason, professional crisis management is all the more important to ensure timely response is made in critical situations and malfunctions are remedied as fast as possible. Specialists are alerted and crisis management teams convened at the onset of an incident.

Notification, alerting and communication in critical situations such as...

Product recalls
Technical malfunction and system problems
Fire, burglary, power outages or other threats
Events of particular public interest
Clearance or evacuation of office premises
Disaster drills and test alerts
Virus attacks

Emergencies and crises may hit companies unprepared in their most sensitive areas. Immediate ability to make decisions and take action depends on the smooth, unbroken flow of information and communication between all responsible parties. In recent years, the number of professional notification, alerting and communication solutions has risen dramatically as modern telecommunications have developed intelligent options in this field.

Selected Case Studies

Automated alerting in the event of emergency
dwpbank was seeking a solution to deliver a rapid corporation-wide response in the event of imminent hazard or failure of key IT applications.

Business Continuity Management
Techniker Krankenkasse uses the Alerting and Crisis Management Service FACT24 to safeguard its IT systems‘ restart times.