The following Case Studies give an overview of just some of the wide-ranging applications for our solutions. Selected clients present an introduction to their alert and crisis management. In addition, we will happy to assist you by drawing on our experience.

Thomas Cook Group

Inform employees and clients more quickly
At Thomas Cook Group, one of the world’s largest leisure travel groups, security staff are aware that in the event of an incident they must be able to rely on emergency plans. A pivotal element of these plans is a system to rapidly communicate the situation and any responsive action to staff and customers. Thomas Cook was thus seeking a communication solution that could
automate this process and comply with all time-relevant and security-relevant constraints.

Case Study Thomas Cook / PDF / 310KB

"FACT24 is an invaluable service that took out the complexity of communicating quickly and easily with our employees and customers during crises. I am very impressed with the technology, expertise and professionalism from F24. We know that if we have an incident, we have the best infrastructure in place to communicate with the right people instantly."

Bob Boyce, Director UK Operations, Thomas Cook

Cologne Bonn Airport

Proven in drills and actual emergencies
Cologne Bonn Airport has incorporated FACT24 Notification and Conferencing Service into its emergency management plans since 2000. For many years, secondary alerting at the airport was conducted manually by telephone from the head office of the airport fire service. However, the procedure was dogged by the restrictions of the telephone system, and the airport had reached the limits of the requirements for a modern commercial airport. The alerting process was far too time-consuming and laborious.

Case Study Cologne Bonn Airport / PDF / 370KB

"As a service, FACT24 not only saves us the costs of operating our own alarm server. In addition, we always have the use of state-of-the-art technology. In the event of a major emergency, our own hardware or telephone systems could also be affected. However, with FACT24 we benefit from an alarm solution with guaranteed availability of 99.98%."

Michael Herpers, Technical Emergency Operations Manager of the airport fire service at Cologne Bonn Airport

Condor Flugdienst GmbH

Maintaining flight operations with professional methods
At Condor, immediate response to any disruption of flight operations and appropriate action to maintain flight schedules are top priorities. To achieve this, in 2003 Condor’s Operations Control Center (OCC) introduced FACT24 to support automated notification of emergency personnel.

Case Study Condor / PDF / 320KB

"In the event of disruption to flight operations, FACT24 lightens the load for the Operations Control Center in the all-important first few minutes by taking over reliable notification of the crisis management team. The smooth, fast arrangement of global conference calls helps the crisis management team to get the situation rapidly under control and enable normal operations to be resumed as soon as possible."

Thomas Bolten, Head of Crew Planning at Condor

Individual Requirements?

No case study that matches your needs? Contact us

We can provide you with concrete histories that could be useful for your company too.

Alerting and communicating in the event of accident or emergency

FACT24 is not a hardware or software solution, but a service that functions independently of local risk factors. The FACT24 Product Family meets the requirements of companies and organizations with a wide range of differing sizes and structures.