15. March 2006
Alert Management for Major Events
When mass events such as the FIFA World Cup 2006 in Germany take place, official institutions and public bodies such as police, fire service, hospitals and transport authorities are faced with special challenges. In emergencies, these organizations and institutions must be at the scene rapidly to protect many thousands of human lives. This means that speed and one hundred per cent reliability are critical for all safety procedures.
Als Experte für Alarmierung und Kommunikation im Stör- oder Krisenfall raten wir Unternehmen und Dienststellen in den WM-Städten dazu, ihre Einsatzfähigkeit im Hinblick auf Großereignisse zu überprüfen. Unser Checkliste kann den Verantwortlichen eine Orientierungshilfe sein, um eigene Alarmierungsprozesse zu bewerten.
The Checklist
1. Do you have a specific emergency plan?
A comprehensive emergency plan forms the essential theoretical basis to ensure processes run smoothly in the event of an emergency. It defines the processes, responsibilities and alternatives involved for all imaginable events and crises. The emergency plan must be regularly reviewed and optimized if necessary.
2. Do you conduct regular drills?
Regular test drills must be held under realistic conditions to ensure that everyone is aware of the correct procedure in an emergency. This is the only way to allow people to develop the necessary confidence and familiarity with emergency procedures, and to pinpoint and eliminate potential errors and faults.
3. How rapidly can your key personnel be alerted in case of emergency?
In a large-scale fire, mass panic or other disaster, seconds can be critical where human life is at stake. Today it is possible to alert hundreds of people within the first two minutes while simultaneously processing their confirmations. Does your organization take substantially longer to perform these tasks? Then consider taking urgent action. The same applies if emergency response is held up because crisis teams cannot be convened or responsible personnel do not have an opportunity to exchange personal information, such as in a spontaneous telephone conference.
4. Do you receive confirmation of alert procedures (or alert completion) fast enough?
The earlier that you can identify, say, that insufficient emergency staff are available during an alert, the faster you can launch a second alert or call on external aid. Modern alert systems log all activities triggered, providing for ongoing optimization and streamlining of the alert chain.
5. How effective is your protection against outages and functional faults?
Even the best emergency plan is worthless if alerts fail to operate for technical reasons or because your in-house telephone system is down. Maximum system stability, coupled with redundant structures safeguarding all components involved in the alert procedure, are cornerstones of disaster control.
Als Experte für Alarmierung und Kommunikation im Stör- oder Krisenfall raten wir Unternehmen und Dienststellen in den WM-Städten dazu, ihre Einsatzfähigkeit im Hinblick auf Großereignisse zu überprüfen. Unser Checkliste kann den Verantwortlichen eine Orientierungshilfe sein, um eigene Alarmierungsprozesse zu bewerten.
The Checklist
1. Do you have a specific emergency plan?
A comprehensive emergency plan forms the essential theoretical basis to ensure processes run smoothly in the event of an emergency. It defines the processes, responsibilities and alternatives involved for all imaginable events and crises. The emergency plan must be regularly reviewed and optimized if necessary.
2. Do you conduct regular drills?
Regular test drills must be held under realistic conditions to ensure that everyone is aware of the correct procedure in an emergency. This is the only way to allow people to develop the necessary confidence and familiarity with emergency procedures, and to pinpoint and eliminate potential errors and faults.
3. How rapidly can your key personnel be alerted in case of emergency?
In a large-scale fire, mass panic or other disaster, seconds can be critical where human life is at stake. Today it is possible to alert hundreds of people within the first two minutes while simultaneously processing their confirmations. Does your organization take substantially longer to perform these tasks? Then consider taking urgent action. The same applies if emergency response is held up because crisis teams cannot be convened or responsible personnel do not have an opportunity to exchange personal information, such as in a spontaneous telephone conference.
4. Do you receive confirmation of alert procedures (or alert completion) fast enough?
The earlier that you can identify, say, that insufficient emergency staff are available during an alert, the faster you can launch a second alert or call on external aid. Modern alert systems log all activities triggered, providing for ongoing optimization and streamlining of the alert chain.
5. How effective is your protection against outages and functional faults?
Even the best emergency plan is worthless if alerts fail to operate for technical reasons or because your in-house telephone system is down. Maximum system stability, coupled with redundant structures safeguarding all components involved in the alert procedure, are cornerstones of disaster control.
