As air traffic steadily expands, passenger statistics increase and tougher security measures are implemented, the issue of emergency strategy is a key concern. In recent years, airlines and travel operators have increasingly focused their corporate policies on the topics of crisis management and business continuity. The professional operation of in-house emergency response planning units and teams at airlines, travel companies and airports is a quality assurance benchmark for companies. Disruptions to air traffic or hazardous situations allow no scope for improvisation; in these events, all scenarios and procedures must be clearly defined and systematically recorded. Rapid response in the event of emergency is critical, and calls for optimum accessibility of emergency teams and other specialists.

"Previous emergency plans at Eurowings involved manual call-out by a call centre linked to the  Operation Control Center (OCC), a procedure which could take up to two hours”, comments Ingo Gerdes; Dept. Manager Flight Safety and Manager Emergency Planning for Eurowings, explaining the company’s decision to choose FACT24 in the summer of 2005. "Particularly outside working hours, notification chains often broke down because of poor staff accessibility. Today, the OCC can control the whole alerting process independently within minutes. The automatic service takes care of notifying predefined deputies as well as supplying the OCC manager with ongoing status reports on the progress of notification."

”The aviation industry is a core business sector which we addressed from the outset. In fact, we won our first customer from this sector, Cologne/Bonn Airport, in 2000, the same year our company was founded“, explains Christian Götz, Managing Director of F-24. “Since then we have added numerous further airlines and travel operators to the list of companies we support with our FACT24 notification and conferencing service.“