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FACT24 ultimate is a comprehensive, innovative crisis management solution designed for major companies and corporations requiring the highest standards of integrated crisis management. This edition features the full range of functions and services for notification, alerting, conferencing and crisis management, with a maximum capacity of up to 480 parallel lines. The Ultimate edition enables key persons to communicate continuously in real time and also supports subscriptions to relevant message feeds from news portals as RSS feeds. The course of events is tracked and documented in a tamper-proof crisis log. In addition, development of custom features plus custom functions, processes and layouts is possible.

What FACT24 ultimate Does?

  • Notification (including sending PDFs as fax or e-mail)
  • Enhanced alert features
  • Telephone conferencing (including addition of further callers)
  • Information hotline
  • Case Manager

Selected Features


Capacity Account
  • Unlimited number of users with personalizable administration language
  • Maximum database options: unlimited number of alarms,  personnel contacts and devices per contact
  • Grouping levels (alarms / groups / persons) and additional group preferences
  • Maximum 480 lines used for alerting and notification
  • Maximum 60 conference callers
  • 210 lines for Information Hotline

Notification and Conference Management
  • System access via PC (FACT24 Internet portal) or client’s own system / XML interface
  • Activation via phone, mobile phone, fax, PC (Internet), client’s own system (XML / VDS2465)
  • Access permission personalizable by user or object
  • Specific activation functions: Quick or Auto Start, Modify (temporary modification), alarm operator in conference, automatic follow-up alarm
  • Specific communication functions: deputy information, Two of ten function (maximum number in group), recipient ID (PIN request), conference recording
  • Call sequence of contacts or devices by shift plan
  • Predefined or variable message administration
  • Message generation manual / automatic (text to speech)
  • Additional message options e.g. time stamp
  • Content and language of message personalizable by recipient
  • Devices used: phone, mobile phone, SMS, fax, e-mail, pager
  • Configurations for alarm-specific use of devices and role- or recipient-specific settings
  • Telephone conference moderation via telephone, mobile phone, mobile portal and Internet – the latter with extended functions
  • Acknowledgement immediately or later (callback)
  • Feedback via telephone keypad (e.g. time to scene in minutes) and enhanced functions
  • Multi-level interim and final reports via fax, e-mail, SMS
  • Alarm monitoring (real-time tracking) via Internet and mobile portal

Crisis Management
  • Information hotline to manage call peaks
  • Reflexive alarm in response to previous alarm
  • International emergency number with ad-hoc conference function
  • Case Manager function enables all key persons to communicate in real time

Help / Support
  • Telephone customer support
  • Online user manual, Format check for data input and plausibility check for database

Security
  • Secure data transmission (Secure Socket Layer)
  • Redundant structure throughout the entire process chain
  • Minimum availability, contractually guaranteed of 99,98% (Telephone) and 98,00% (Internet)

You will find a detailed overview of product features (PDF / 265KB) here.
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