Messenger in crisis communication: No compromise on data protection

Munich, July 10, 2018. The TrustCase business messenger mobile app is part of FACT24, the software-as-a-service solution for alerting and crisis management, and was developed explicitly for the business world. The messenger is usually used for crisis communication and is also used by FACT24 clients for secure communication in a professional environment. The app is available as a free download from the App Store and Google Play.

The TrustCase App is explicitly tailored to the needs of companies and therefore it always meets the strictest data protection regulations.

"Since the EU GDPR came into force on 25 May 2018 and with the automotive giant Continental banning WhatsApp from their employees' phones; WhatsApp as a corporate based communication service is absolutely no longer a valid solution for companies. In particular, the manner in which data is transfered from the address book to the WhatsApp servers, Facebook and potentially others third parties - as reported by various media - is unacceptable", says Christian Götz, co-founder of F24 AG, Member of the Executive Board and responsible for Sales, Marketing and HR.


Tested for confidentiality and high security 

TrustCase has many safeguards and is regularly tested while also complying with the data protection provisions of the EU GDPR. "Confidentiality and integrity are fundamental in business communications. Companies should not make any compromises in this respect", Christian Götz continues.

In the TrustCase app every message from sender to recipient is end-to-end encrypted and components in between, such as network and server, have no possibility to read it. The integration with the phone address book is completely voluntary and is always anonymous. FACT24 and TrustCase are hosted on servers in Germany and tested annually by independent Syss GmbH. The penetration tests in April 2018 once again confirmed the highest of security levels of F24 Services. At no time was it possible for the testers to access or view confidential data of the company and or its customers. 


Press contact: 

Dr. Stefanie Hauer

Corporate Communications

F24 AG

+49 89 2323 638-0


About F24

F24 is the leading software-as-a-service (SaaS) provider for emergency notification and crisis management (FACT24) and for sensitive and critical communications (eCall) in Europe. With FACT24,  the company is able to offer a highly innovative solution and help more than 700 customers around the world to successfully and efficiently manage incidents, emergencies and critical situations. In addition, the eCall platform offers solutions for high-volume communications of critical to confidential content in the business environment.

Founded in 2000, F24 AG has its headquarters in Munich, Germany. Along with its subsidiaries, it supports more than 1,500 companies and organisations in more than 70 countries around the globe as part of the daily communication of critical and confidential information or in the event of a crisis. This makes the F24 Group one of the world’s leading SaaS providers for alerting and crisis management as well as critical communications for business customers.

F24 is the first company in the world to be certified by ‘The British Standards Institution’ (BSI) for its integrated information security (ISMS) and business continuity (BCMS) management systems. F24 is the first and only European company listed in the Gartner Report for emergency/mass notification services.

John Davison, Managing Director F-24 UK Ltd., about the use of messengers in crisis communication.

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