FACT24 Premium

Your full-feature alerting and conference management solution

With FACT24 Premium, you have flexible communication at your fingertips in an emergency situation. In order to be able to receive high volumes of calls, all you need to do is use FACT24 Premium to activate a telephone information hotline. At this time, the service sends a spoken announcement to all callers. FACT24 also helps you keep an eye on everything. Whether you use the online monitor or the mobile portal, you can view the results of an operational deployment in real time. You can also generate customized functions, processes, and layouts in FACT24 Premium as desired.


What can FACT24 Premium do for you?

  • Notifications
  • Alerting (full-feature)
  • Telephone conferences (full-feature)
  • Information hotline

Selected FACT24 Premium services

Account limits

  • max. 10 users (Single account) or unlimited users (Multiple account) with customizable administration language
  • Unlimited number of alerts, people, and devices per person
  • max. 60 conference participants

Alert and conference management

  • Administration via FACT24 Premium online portal or using client’s own systems/XML interface
  • Activation by telephone/fax, via online or mobile portal, or using the client’s own systems (XML/VDS2465)
  • Customizable roles and rights for each user
  • Specific functions for activation: Quick/auto start, modify (temporary changes), in-conference alert activator, automatic follow-up alert
  • Specific functions for communication: Substitute information, two-of-ten (max. group size), recipient authentication (PIN query), conference recording
  • Management of international telephone conferences with additional functions
  • Calls to individuals and/or a succession of devices according to a shift schedule
  • Fixed or variable message administration
  • Manual/automatic (text to speech) message generation
  • Additional message options, such as time stamp or mixed messages
  • Message content and language customizable for each recipient
  • Devices/technologies used: Land-line/mobile telephone, text message, fax, e-mail, pager and push notification
  • Alert-specific and role-/recipient-specific device usage possible
  • Moderation of teleconferences over a mobile/land-line telephone or also online with additional functions
  • Information hotline to manage spikes in the number of calls
  • Immediate or after-the-fact (call back) confirmation possible
  • Feedback via telephone keypad (e.g., transit time to the scene in minutes) and additional functions
  • Multi-level interim and final reports via fax, e-mail, or text message
  • Alert monitoring (real-time process) via online and mobile portal
  • Audit-compliant documentation in the alert log


  • All-day on-site workshop on FACT24 setup
  • Customer support 8/5, optional 24/7 (German/English)
  • Online help
  • Format and plausibility check for data
  • Tool-based user guidance for data input and alert activation


  • Redundant structures throughout entire process chain
  • Encrypted data transmission (SSL)
  • Contractually guaranteed minimum availability of
                99.99 percent (FACT24 Alerting Service)
                99.50 percent (FACT24 Web Administration)